Justice Department Files Lawsuit Against Lyft

The U.S. Department of Justice filed a federal lawsuit against Lyft on Monday, alleging the rideshare company discriminates against passengers with disabilities. The complaint was lodged in the U.S. District Court for the Northern District of California. It accuses the firm of failing to prevent and remedy violations of the Americans with Disabilities Act.

The Justice Department is seeking $53 million in damages. This sum is intended for individuals who experienced discrimination and submitted complaints to either Lyft or the federal government. The suit lists specific practices, including denying rides to riders with service animals or stowable wheelchairs. It also claims the platform refuses to let passengers with mobility issues sit in the front seat.

Jesus A. Osete, the acting assistant attorney general, addressed the filing in a statement. He said individuals with disabilities should rely on rideshare services without facing discrimination. Osete stated the department intends to uphold the ADA promise of equal access in public life, including essential transportation.

Lyft rejected the accusations in a written response. The company said it cooperated with the DOJ throughout the review process. It remains committed to serving every rider, including those with disabilities. Lyft noted that its policies and in-app tools require drivers to provide ADA accommodations. The company stated that drivers who violate these rules face serious consequences, including permanent deactivation.

The lawsuit cites examples of riders across the country who had drivers refuse their requests. Some of these incidents occurred as recently as last month. The suit says these rejections caused delays in getting to medical appointments and resulted in cancellation fees. This filing follows a similar lawsuit against Uber last year, which is currently ongoing. Lyft settled a separate suit in 2020, while Uber settled a different one in 2022.